Refund Policy

Last updated: January 27, 2025

1. General Policy

At Marmut, we strive to provide the best possible experience. However, since we offer digital services, our general policy is that all sales are final, and we do not offer refunds once a subscription period has commenced.

2. 14-Day Money-Back Guarantee

For new "Startup" and "Business" plan subscriptions, we offer a 14-day money-back guarantee. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase. This guarantee applies only to your first subscription and not to renewals or upgrades.

3. Subscription Cancellations

You may cancel your subscription at any time via your account settings. Upon cancellation:

• Your access to premium features will continue until the end of the current billing cycle.
• You will not be charged for the next billing cycle.
• No pro-rated refunds will be issued for the remaining unused portion of the current billing cycle.

4. Exceptional Circumstances

We may consider providing a refund on a case-by-case basis under exceptional circumstances, such as:

• Service downtime exceeding our SLA commitments.
• Billing errors or duplicate charges.
• Extenuating circumstances proved by the user.

5. Enterprise Contracts

Refunds, cancellations, and SLA credits for Enterprise customers are governed strictly by the Master Services Agreement (MSA) and Service Level Agreement (SLA) executed between Marmut and your organization.

6. Dispute Resolution

If you believe you have been charged incorrectly, please contact our support team immediately. We will work to resolve the issue fairly. Chargebacks without prior communication may result in the immediate termination of your account.

7. Contact Us

To request a refund or for any billing-related questions, please contact our support team at [email protected]. Please include your account email and transaction details.